Service technicians have long suffered the wrath of customers frustrated from having to wait through a four-hour window for their arrival. With advanced mobile workforce management (WFM) software, dynamic scheduling and instant updates to customers can drive the arrival window down to one hour increasing customer satisfaction and brand loyalty.

Tags: Cable Show, TOA Technologies, WFM, workforce management, routing engine, dynamic scheduling, customer satisfaction, call center software, dispatcher software

Service technicians have long suffered the wrath of customers frustrated from having to wait through a four-hour window for their arrival. With advanced mobile workforce management (WFM) software, dynamic scheduling and instant updates to customers can drive the arrival window down to one hour increasing customer satisfaction and brand loyalty.

Tags: Cable Show, TOA Technologies, WFM, workforce management, routing engine, dynamic scheduling, customer satisfaction, call center software, dispatcher software